Director, Experiential & Client Growth

THE·TEAM; New York (NY); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

Retirement Plan

Healthcare

Ancillary benefits

Commuter Benefits

Annual Discretionary Bonus

Job summary

THE·TEAM in New York is seeking a Director, Client Services to lead the client services team on our experiential and integrated campaigns. You will act as a trusted advisor to clients, guiding strategy and overseeing delivery from brief to execution.

You will manage one direct report initially and grow the team, mentor talent, build relationships with brands, and partner with strategy, creative, influencer, and hospitality units to deliver high‑impact programs across budgets from $100K to $4M+.

Qualifications

• Minimum of a Bachelor's Degree.
• 5+ years of relevant agency experience in experiential, sports, entertainment, or culture.
• Proven track record managing and growing client accounts, delivering large scale integrated projects from concept through execution.
• Experience supporting end-to-end creator and influencer activations, including brand trips and on-site experiences.

Responsibilities

• Lead and grow a client services team, starting with 1 direct report and scaling up as business demands.
• Mentor and develop talent across levels, building career paths and fostering a collaborative, high performance culture.
• Drive strategic and innovative thinking, developing integrated experiential solutions that align with larger campaign objectives.
• Maintain oversight of multiple accounts and projects, ensuring quality, consistency, and flawless delivery.
• Build and nurture strong client relationships, focusing on both retention and identifying new business opportunities.
• Partner across THE TEAM's departments (strategy, creative, influencer, hospitality, etc.) to deliver integrated, culturally relevant programs.
• Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently met.
• Provide strong leadership in client conversations, navigating challenges and making quick, sound decisions in real time.
• Champion process improvements and team efficiencies while maintaining focus on white glove client service.
• Act as a subject matter expert on experiential and its integration into larger brand campaigns.

Education

Bachelor's Degree

Job description

THE·TEAM in New York is seeking a Director, Client Services to lead the client services team on our experiential and integrated campaigns. You will act as a trusted advisor to clients, guiding strategy and overseeing delivery from brief to execution.

You will manage one direct report initially and grow the team, mentor talent, build relationships with brands, and partner with strategy, creative, influencer, and hospitality units to deliver high‑impact programs across budgets from $100K to $4M+.