Customer Service Manager: Lead Team & Elevate Support

Don Enga - State Farm Agent; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Don Enga - State Farm Agent in New York is seeking a Customer Service Manager to lead their customer service team. The selected candidate will oversee daily operations and ensure exceptional customer experiences while developing policies and mentoring staff.

This role requires 5+ years of customer service experience and at least 2 years in a managerial position. Ideal candidates are empathetic and customer-focused, ready for growth within the agency.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Strong leadership and organizational skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop customer service policies.
• Handle escalated customer complaints.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

Don Enga - State Farm Agent in New York is seeking a Customer Service Manager to lead their customer service team. The selected candidate will oversee daily operations and ensure exceptional customer experiences while developing policies and mentoring staff.

This role requires 5+ years of customer service experience and at least 2 years in a managerial position. Ideal candidates are empathetic and customer-focused, ready for growth within the agency.