Customer Service Manager - Lead Team & Elevate Experiences

Kevin Navarro - State Farm Agent; Elgin (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive salary

Job summary

Kevin Navarro - State Farm Agent is seeking a Customer Service Manager to lead the agency's customer service team and daily operations in Illinois. The role emphasizes delivering exceptional customer experiences and coordinating with other agency members to support community needs.

Ideal candidates are customer-focused, empathetic, and capable of driving internal growth through leadership and sales-mindedness.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Customer service

Communication

Problem-solving

Team management

Job description

Kevin Navarro - State Farm Agent is seeking a Customer Service Manager to lead the agency's customer service team and daily operations in Illinois. The role emphasizes delivering exceptional customer experiences and coordinating with other agency members to support community needs.

Ideal candidates are customer-focused, empathetic, and capable of driving internal growth through leadership and sales-mindedness.