Customer Service Manager - Lead a High-Impact Team

Lauren Barrett - State Farm Agent; Palos Hills (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Lauren Barrett - State Farm Agent in Palos Hills, Illinois, is seeking a Customer Service Manager to enhance customer experiences and manage daily operations. The role involves training team members and resolving customer inquiries, contributing to the growth of a successful insurance agency.

Successful candidates will bring over 5 years of customer service experience, leadership skills, and a drive for empathetic service.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Job description

Lauren Barrett - State Farm Agent in Palos Hills, Illinois, is seeking a Customer Service Manager to enhance customer experiences and manage daily operations. The role involves training team members and resolving customer inquiries, contributing to the growth of a successful insurance agency.

Successful candidates will bring over 5 years of customer service experience, leadership skills, and a drive for empathetic service.