Insurance Office Manager - Customer Experience Lead

Kevin Navarro - State Farm Agent; Hanover Park (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Job summary

Kevin Navarro - State Farm Agent in Streamwood, IL is seeking a customer-focused professional to support office operations and policy guidance. You will help educate customers about insurance options and ensure smooth interactions with clients while assisting in daily agency tasks.

The role requires excellent communication, prior customer service experience, and the ability to obtain P&C and Life & Health licenses as needed. Growth potential exists within the agency.

Qualifications

• Excellent communication skills - written, verbal, and listening; highly organized and detail-oriented.
• Experience in customer service required.
• Experience in sales preferred.
• Proactive in problem-solving.
• Able to work in and manage a team environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.

Skills

Communication skills

Customer service experience

Sales experience

Problem solving

Team environment

P&C license

Life & Health license

Tools

Windows

Job description

Kevin Navarro - State Farm Agent in Streamwood, IL is seeking a customer-focused professional to support office operations and policy guidance. You will help educate customers about insurance options and ensure smooth interactions with clients while assisting in daily agency tasks.

The role requires excellent communication, prior customer service experience, and the ability to obtain P&C and Life & Health licenses as needed. Growth potential exists within the agency.