Insurance Office Manager: Customer Ops & Growth

Kevin Navarro - State Farm Agent; Hoffman Estates (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities within agency

Home insurance

Life insurance

Job summary

Kevin Navarro - State Farm Agent in Streamwood, IL is seeking a detail-oriented professional to support office policies and deliver great customer experiences. You will help customers with insurance and financial services, promoting smooth operations and timely service.

The role emphasizes teamwork, proactive problem-solving, and obtaining required licenses to service clients effectively in a fast-paced agency environment.

Qualifications

• Excellent communication skills - written, verbal, and listening.
• Highly organized and detail-oriented.
• Experience in customer service required.
• Experience in managing customer service preferred.
• Experience in sales preferred.
• Proactive in problem-solving.
• Able to work in and manage a team environment.
• Experience in Windows computer applications.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Skills

Communication

Organized

Customer service

Sales experience

Proactive problem solving

Team oriented

Windows

Collaboration

Fast-paced environment

Property & Casualty License

Life & Health License

Job description

Kevin Navarro - State Farm Agent in Streamwood, IL is seeking a detail-oriented professional to support office policies and deliver great customer experiences. You will help customers with insurance and financial services, promoting smooth operations and timely service.

The role emphasizes teamwork, proactive problem-solving, and obtaining required licenses to service clients effectively in a fast-paced agency environment.