Customer Service Manager | Lead Team, Elevate CX & PTO

State Farm; Palos Hills (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

State Farm Agent is seeking a Customer Service Manager - a position that supports Lauren Barrett - State Farm Agent in Palos Hills, IL. You will lead the customer service team, ensure smooth daily operations, and deliver exceptional experiences that help the agency grow.

This role emphasizes problem solving, policy implementation, coaching and development of staff, and a client-first mindset to serve the community effectively.

Qualifications

• 5+ years in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Organizational skills

Communication

Problem solving

Job description

State Farm Agent is seeking a Customer Service Manager - a position that supports Lauren Barrett - State Farm Agent in Palos Hills, IL. You will lead the customer service team, ensure smooth daily operations, and deliver exceptional experiences that help the agency grow.

This role emphasizes problem solving, policy implementation, coaching and development of staff, and a client-first mindset to serve the community effectively.