Customer Service Manager — Lead Team & Elevate Client Experience

State Farm Agent; Crozet (VA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Training & development

Job summary

State Farm Agent in Crozet, VA is looking for a Customer Service Manager to oversee the customer service team, develop policies, and manage escalated inquiries. The ideal candidate has over 5 years of experience, including 2 years in a managerial role with strong communication and leadership skills.

The position offers competitive benefits including 401(k) matching, a company car, paid time off, and extensive training & development. Join a team dedicated to helping customers manage their insurance and financial services needs.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

State Farm Agent in Crozet, VA is looking for a Customer Service Manager to oversee the customer service team, develop policies, and manage escalated inquiries. The ideal candidate has over 5 years of experience, including 2 years in a managerial role with strong communication and leadership skills.

The position offers competitive benefits including 401(k) matching, a company car, paid time off, and extensive training & development. Join a team dedicated to helping customers manage their insurance and financial services needs.