Client Success Manager — Call Center Leader & Growth

DebtBlue; Richardson (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Career development opportunities

Positive workplace culture

Job summary

A debt settlement organization in Richardson, TX, is looking for an experienced Call Center Client Success Manager. This role involves leading a team of specialists, driving service excellence, and utilizing performance metrics to enhance client satisfaction. Candidates should have 2-5 years of management experience in a call center and possess strong analytical and people management skills. Join a company committed to financial stability, with opportunities for career advancement and personal growth.

Qualifications

• 2–5 years of experience in a call center management role required.
• Demonstrated ability to lead and develop teams.
• Strong problem-solving skills to handle escalated issues.

Responsibilities

• Recruit and coach Client Success Specialists.
• Analyze call center performance data for improvements.
• Develop training plans and manage onboarding programs.

Skills

People management

Operational best practices

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

SharePoint

CRM platforms

Job description

A debt settlement organization in Richardson, TX, is looking for an experienced Call Center Client Success Manager. This role involves leading a team of specialists, driving service excellence, and utilizing performance metrics to enhance client satisfaction. Candidates should have 2-5 years of management experience in a call center and possess strong analytical and people management skills. Join a company committed to financial stability, with opportunities for career advancement and personal growth.