Customer Service Manager: Lead & Grow Customer Success

Schneider National, Inc.; Green Bay (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off

Paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay seeks a Customer Service Manager to lead the customer service team and collaborate with operations.

The role provides direction and support to associates and new business start-ups, with focus on customer relationships and account development. Requirements include a bachelor’s degree or equivalent work experience, 2+ years in customer service, leadership skills, and strong communication.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Strong written and oral communication skills.
• Able to manage multiple priorities.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills

Customer service

Leadership

Communication

Multi-tasking

Education

Bachelor's degree preferred

Job description

Schneider National, Inc. in Green Bay seeks a Customer Service Manager to lead the customer service team and collaborate with operations.

The role provides direction and support to associates and new business start-ups, with focus on customer relationships and account development. Requirements include a bachelor’s degree or equivalent work experience, 2+ years in customer service, leadership skills, and strong communication.