Customer Service Manager

Schneider National, Inc.; Green Bay (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off

Paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay seeks a Customer Service Manager to lead the customer service team and collaborate with operations.

The role provides direction and support to associates and new business start-ups, with focus on customer relationships and account development. Requirements include a bachelor’s degree or equivalent work experience, 2+ years in customer service, leadership skills, and strong communication.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Strong written and oral communication skills.
• Able to manage multiple priorities.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills

Customer service

Leadership

Communication

Multi-tasking

Education

Bachelor's degree preferred

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Customer Service Manager (262896)

Job Description

Job Number

Customer Service Manager - 262896 - Full-time Monday-Friday, 7 a.m.-4 p.m.

Shift

1st Shift

Job overview

Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to operations associates and new business start-ups.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills and qualifications

• Bachelor's degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Pay and benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administrat ion.

Job

Customer Service

Primary Location

USA-WISCONSIN-Green Bay

Building Location Address : 3101 S Packerland Dr , Green Bay, WI, 54313