Customer Service & Growth Lead

Schneider National; Green Bay (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Tuition reimbursement

Job summary

Schneider National in Green Bay, WI is seeking a Customer Service Manager to lead the customer service team and collaborate with customers. The role provides direction to operations associates and supports new business start-ups.

The position emphasizes building strong customer relationships, cross-department collaboration, and identifying opportunities for growth and account development. A leadership-oriented candidate with solid communication and prioritization skills will fit well.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Strong written and oral communication skills.
• Able to manage multiple priorities.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills

Leadership experience

Communication skills

Multitasking

Written communication

Education

Bachelor's degree or equivalent

Job description

Schneider National in Green Bay, WI is seeking a Customer Service Manager to lead the customer service team and collaborate with customers. The role provides direction to operations associates and supports new business start-ups.

The position emphasizes building strong customer relationships, cross-department collaboration, and identifying opportunities for growth and account development. A leadership-oriented candidate with solid communication and prioritization skills will fit well.