Customer Service Manager

Schneider; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Incentive pay program

Tuition reimbursement

Job summary

Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to operations associates and new business start-ups.

Responsibilities include establishing relationships with customers, coordinating with other departments, monitoring equipment utilization, identifying growth opportunities, and contributing to the development and management of customers’ accounts.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Strong written and oral communication skills.
• Able to manage multiple priorities.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills

Customer service experience

Leadership experience

Communication skills

Multitasking

Education

Bachelor's degree

Job description

Work Model

On-Site

Location

Green Bay, WI, USA

Shift

First shift

Job Level

Manager with Direct Reports

Schedule

Full time; Monday-Friday, 7 a.m.-4 p.m.

Job Overview

Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to operations associates and new business start-ups.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills And Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Pay And Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of customer service benefits .

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administrat ion.