Senior Customer Service & Freight Solutions Lead

Schneider National, Inc.; Green Bay (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay, WI is seeking a Senior Customer Service Representative. You will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. This full-time role is scheduled Monday through Friday, 8:00 a.m.

to 5:00 p.m. on 1st shift. The ideal candidate will have basic customer service experience, strong communication skills, and the ability to manage multiple priorities while delivering excellent service to our

Qualifications

• High school diploma or GED is required.
• 1–2 years of customer service experience preferred.
• Ability to manage multiple priorities and stay organized.
• Strong written and oral communication skills.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service

Communication

Prioritization

Education

High school diploma or GED

Job description

Schneider National, Inc. in Green Bay, WI is seeking a Senior Customer Service Representative. You will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. This full-time role is scheduled Monday through Friday, 8:00 a.m.

to 5:00 p.m. on 1st shift. The ideal candidate will have basic customer service experience, strong communication skills, and the ability to manage multiple priorities while delivering excellent service to our