Senior Customer Service Leader - Manufacturing & Lean

Oldcastle BuildingEnvelope; Newnan (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and floating holidays

Pay-for-performance culture withraises

Training provided

Job summary

Oldcastle BuildingEnvelope in Newnan seeks a Customer Service Manager to lead the CS team at a busy manufacturing site for architectural windows and doors. You will steer order entry, customer communications, and escalations while partnering with sales, engineering and operations to support revenue and on-time delivery.

The right candidate brings 5+ years in CS with leadership, strong ERP and data skills, and a proven ability to coach teams and improve processes in a manufacturing context.

Qualifications

• 5+ years in customer service, with 2+ years in a formal people-leadership role.
• Ability to hold team members accountable and manage performance.
• Proficiency in ERP platforms and software.
• Experience in data analysis and forecasting; provide sales statistics.
• Ability to influence at all levels and push back when needed.
• Experience with Toyota Production System (TPS) or lean/continuous improvement.
• B2B customer service experience in manufacturing or technical support.
• Knowledge of aluminum glazing systems, doors or building products.

Responsibilities

• Lead, coach and develop the customer service team with clear expectations and reviews.
• Drive revenue by ensuring orders are entered and released to production on time.
• Resolve escalated customer issues and negotiate solutions.
• Collaborate with sales, estimating, engineering and operations to ensure workflow.
• Apply structured problem solving and monitor performance data for continuous improvement.
• Manage staffing and schedules across shifts for customer coverage.
• Provide product knowledge guidance to staff and customers.
• Conduct ongoing training sessions on products and processes.
• Handle multiple priorities in a fast-paced environment.

Skills

Team leadership

ERP proficiency

Data analysis

Forecasting / sales statistics

Communication

Problem solving (TPS/lean)

Customer service (B2B)

Building products knowledge

Tools

ERP software

CRM software

Job description

Oldcastle BuildingEnvelope in Newnan seeks a Customer Service Manager to lead the CS team at a busy manufacturing site for architectural windows and doors. You will steer order entry, customer communications, and escalations while partnering with sales, engineering and operations to support revenue and on-time delivery.

The right candidate brings 5+ years in CS with leadership, strong ERP and data skills, and a proven ability to coach teams and improve processes in a manufacturing context.