Customer Service Manager — Lead & Elevate B2B Ops (On-site)

Jobot; Marietta (GA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Annual Bonus

Fully paid health, dental, vision

401K match 5%

PTO + federal holidays

Competitive benefits package

Job summary

Jobot in Marietta, GA is seeking a Customer Service Manager to lead B2B service operations and coach a growing team. This on-site, permanent role focuses on delivering measurable improvements, optimizing processes, and ensuring compliant, high-quality support for the field sales function.

The incumbent will oversee order processing, inquiries, and product issues, while coordinating equipment for trials and events.

Qualifications

• Lead customer service operations, coaching and developing staff.
• Ensure responsive, accurate, and compliant support.
• Collaborate cross-functionally with sales and other teams.

Responsibilities

• Lead Customer Service Operations: oversee daily activities incl. order processing, inquiries, complaints, returns, and field sales support.
• Manage Team Performance: supervise staff, maintain training materials, ensure consistent service.
• Coordinate Sales and Demonstration Equipment: track, ship, and return equipment for trials and events.
• Improve Processes and Ensure Compliance: develop policies, improve workflows, document accurately.
• Support Cross-Functional Collaboration: train on sales data and reporting tools; resolve issues with stakeholders.

Skills

Leadership

People management

Customer service

Coaching

Process improvement

Tools

Sales tools

Reporting tools

Job description

Jobot in Marietta, GA is seeking a Customer Service Manager to lead B2B service operations and coach a growing team. This on-site, permanent role focuses on delivering measurable improvements, optimizing processes, and ensuring compliant, high-quality support for the field sales function.

The incumbent will oversee order processing, inquiries, and product issues, while coordinating equipment for trials and events.