Customer Service Manager - B2B

Jobot; Marietta (GA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Annual Bonus

Fully paid health, dental, vision

401K match 5%

PTO + federal holidays

Competitive benefits package

Job summary

Jobot in Marietta, GA is seeking a Customer Service Manager to lead B2B service operations and coach a growing team. This on-site, permanent role focuses on delivering measurable improvements, optimizing processes, and ensuring compliant, high-quality support for the field sales function.

The incumbent will oversee order processing, inquiries, and product issues, while coordinating equipment for trials and events.

Qualifications

• Lead customer service operations, coaching and developing staff.
• Ensure responsive, accurate, and compliant support.
• Collaborate cross-functionally with sales and other teams.

Responsibilities

• Lead Customer Service Operations: oversee daily activities incl. order processing, inquiries, complaints, returns, and field sales support.
• Manage Team Performance: supervise staff, maintain training materials, ensure consistent service.
• Coordinate Sales and Demonstration Equipment: track, ship, and return equipment for trials and events.
• Improve Processes and Ensure Compliance: develop policies, improve workflows, document accurately.
• Support Cross-Functional Collaboration: train on sales data and reporting tools; resolve issues with stakeholders.

Skills

Leadership

People management

Customer service

Coaching

Process improvement

Tools

Sales tools

Reporting tools

Job description

Customer Service Manager - B2B

$110000 - $125000 per year | Marietta, GA | On-site | Permanent

Exciting Customer Service Manager opportunity with a great middle market company!

A bit about us:

This opportunity is within a great middle market growing company who has a Customer Service Manager retiring after 25 years with the company.

Why join us?

• Compensation: $110,000 - $120,000 depending on years of exp. plus more below
• Annual Bonus
• FULLY PAID FOR Competitive benefits package - Fully paid for health, dental, vision!!
• YES FULLY PAID BENEFITS!
• Strong 5% 401K Match - 5% dollar for dollar 5%
• Very stable growing organization
• 4+ weeks PTO plus federal holidays

Job Details

This role suits a customer-focused leader who combines business to business customer service knowledge with a passion for coaching people, solving problems, and delivering measurable improvements.

• Lead Customer Service Operations: Oversee daily customer service activities, including order processing, customer inquiries, product complaints, returns, and support for the field sales team.
• Manage Team Performance: Supervise and develop customer service staff, maintain training materials, and ensure consistent, accurate, and responsive customer support.
• Coordinate Sales and Demonstration Equipment: Manage sales liaison activities and demonstration inventory, ensuring equipment is properly tracked, shipped, and returned for clinical trials, trade shows, and workshops.
• Improve Processes and Ensure Compliance: Develop and maintain policies and procedures, improve operational workflows, ensure accurate documentation, and coordinate contract reporting and administrative cost tracking.
• Support Cross-Functional Collaboration and Sales Tools: Partner with senior management, internal teams, and external stakeholders to resolve issues, improve service delivery, and train employees on sales data and reporting tools.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, and local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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