Customer Service Manager

McLane Company, Inc.; Rock Hill (SC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance (Day 1)

Dental insurance (Day 1)

Vision insurance (Day 1)

FSA/HSA

Company-paid life insurance

Paid time off from day one

Pet insurance

Maternity/paternity leave

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Manager in Rock Hill, SC to lead the Customer Service and Data Processing teams, ensuring efficient order processing, shipping and invoicing.

You will foster a supportive customer environment and resolve issues including credits, special deliveries, and billing inquiries. You will manage promotions and coordinate with Supply Chain Services for optimal satisfaction.

Qualifications

• Supervisory/management responsibilities in a foodservice distribution setting.
• Solid working knowledge of purchasing, customer service, accounting, warehousing, and transportation.
• Proficiency with AS/400 and Microsoft Office (Excel, Outlook, Word).
• Ability to read, write, and understand English at work level.

Responsibilities

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions and inquiries.
• Execute customer promotions and monitor inventory before, during, and after promotions.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• Special projects may be assigned at the supervisor’s discretion.

Skills

Team leadership

Customer service

Foodservice knowledge

English proficiency

Tools

AS/400

Microsoft Office

Job description

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

The Customer Service Manager builds positive, interactive relationships with McLane’s customers from the restaurant level to the corporate home office.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Customer Service Manager:

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and any other customer inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position has additional responsibilities. Special projects may be assigned at the position supervisor’s discretion.

Qualifications you’ll bring as a Customer Service Manager:

• Have previous work experience in a progressively responsible foodservice distribution position with some supervisory/management responsibilities.
• Have a solid working knowledge of principal foodservice disciplines, including purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience is preferred.
• Be competent with Microsoft Office programs (Excel, Outlook, Word).
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.