Customer Experience Manager: Lead & Elevate Service Team

Brandon Ciaramitaro Ciaramitaro - State Farm Agent; Brookhaven (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Parental leave

Training & development

Job summary

Brandon Ciaramitaro-State Farm is seeking a results-driven Team Member to oversee the customer service team and daily operations in Brookhaven, Mississippi. You will develop and implement service policies, handle escalated issues, and mentor staff to deliver exceptional experiences to our community.

Ideal candidates bring a strong background in customer service with leadership experience, excellent communication, and a drive for continuous improvement.

Qualifications

• 5+ years in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service management

Leadership

Communication

Problem-solving

Job description

Brandon Ciaramitaro-State Farm is seeking a results-driven Team Member to oversee the customer service team and daily operations in Brookhaven, Mississippi. You will develop and implement service policies, handle escalated issues, and mentor staff to deliver exceptional experiences to our community.

Ideal candidates bring a strong background in customer service with leadership experience, excellent communication, and a drive for continuous improvement.