Customer Service Manager: Lead a 10–20 Member Team

Rehab Medical LLC; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) match

Tuition Reimbursement

Training and Orientation at HQ in Indy

Employee Recognition Program

Leadership Development Program

Health and well-being initiatives

Job summary

Rehab Medical LLC in Indianapolis, IN, is seeking a Customer Service Manager to oversee incoming calls and patient inquiries regarding products, shipments, service, deliveries, and complaints.

The role leads a 10–20 person team, drives performance, and ensures adherence to policies. Requires a Bachelor’s degree or higher and strong communication, leadership, and problem-solving skills.

Qualifications

• Must be a problems solver with proven experience.
• Must be a motivator and ability to increase team performance.
• Must be a self starter.
• Must be able to communicate effective and professionally.
• Must be able to hold and execute policies and procedures.
• Capable of carrying out a given task with all details necessary to get the task done well.
• Inspires teammates to follow them.
• Works well as a member of a group.

Responsibilities

• Supervise and manage a team of 10 to 20 employees.
• Monitor daily production and work with employees to maximize performance.
• Meet with employees on a weekly basis as one on one.
• Manage timecards, PTO, and coordinating work schedules.
• Monitor staffing and proactively hire to maintain staffing levels.
• Understand and maintain policy and procedure.

Skills

Leadership

Detail oriented

Team player

Communication

Initiative

Problem-solving

Motivation

Goal orientation

Education

Bachelor’s Degree or higher

Job description

Rehab Medical LLC in Indianapolis, IN, is seeking a Customer Service Manager to oversee incoming calls and patient inquiries regarding products, shipments, service, deliveries, and complaints.

The role leads a 10–20 person team, drives performance, and ensures adherence to policies. Requires a Bachelor’s degree or higher and strong communication, leadership, and problem-solving skills.