Customer Service Manager

Rehab Medical LLC; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) match

Tuition Reimbursement

Training and Orientation at HQ in Indy

Employee Recognition Program

Leadership Development Program

Health and well-being initiatives

Job summary

Rehab Medical LLC in Indianapolis, IN, is seeking a Customer Service Manager to oversee incoming calls and patient inquiries regarding products, shipments, service, deliveries, and complaints.

The role leads a 10–20 person team, drives performance, and ensures adherence to policies. Requires a Bachelor’s degree or higher and strong communication, leadership, and problem-solving skills.

Qualifications

• Must be a problems solver with proven experience.
• Must be a motivator and ability to increase team performance.
• Must be a self starter.
• Must be able to communicate effective and professionally.
• Must be able to hold and execute policies and procedures.
• Capable of carrying out a given task with all details necessary to get the task done well.
• Inspires teammates to follow them.
• Works well as a member of a group.

Responsibilities

• Supervise and manage a team of 10 to 20 employees.
• Monitor daily production and work with employees to maximize performance.
• Meet with employees on a weekly basis as one on one.
• Manage timecards, PTO, and coordinating work schedules.
• Monitor staffing and proactively hire to maintain staffing levels.
• Understand and maintain policy and procedure.

Skills

Leadership

Detail oriented

Team player

Communication

Initiative

Problem-solving

Motivation

Goal orientation

Education

Bachelor’s Degree or higher

Job description

3750 Priority Way S. Drive
Indianapolis, IN 46240, USA

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

Summary

TheCustomer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient inquiries regarding products, shipments, service, deliveries, and complaints.

Essential Functions:

• Supervise and manage a team of 10 to 20 employees
• Monitor daily production and work with employees to maximize performance
• Meet with employees on a weekly basis as one on one
• Manage timecards, PTO, and coordinating work schedules
• Monitor staffing and proactively hire to maintain staffing levels
• Understand and maintain policy and procedure

Overview:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Must be a problems solver with proven experience
• Must be a motivator and ability to increase team performance
• Must be a self starter
• Must be able to communicate effective and professionally
• Must be able to hold and execute policies and procedures

Education and Experience

• Bachelor’s Degree or higher required

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Leader

Inspires teammates to follow them

Preferred

Team Player

Works well as a member of a group

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Peer Recognition

Inspired to perform well by the praise of coworkers

Goal Completion

Inspired to perform well by the completion of tasks

Education

Required

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.