Remote Operations Manager — Customer Experience Lead

CCS Medical; Farmers Branch (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Bonus opportunities

Comprehensive Benefits

401(k) with company match

Paid time off

Ongoing training and development

Remote or hybrid work options

Wellness programs

Job summary

CCS Medical is seeking an Operations Manager to lead the patient call-center operations, ensuring top-tier service in every interaction. The role focuses on supervising daily workflows, scheduling, and performance monitoring while driving process improvements and team development.

Ideal candidates bring supervisory experience, strong communication skills, and a customer-focused mindset. The position supports a Monday–Friday schedule with standard business hours and opportunities for professional

Qualifications

• Bachelor's degree and 3–5 years related experience.
• Minimum of two years supervisory/management experience.
• Proficient with Word, Excel, and PowerPoint.
• Ability to build a cohesive team.
• Aligns actions with the organization's vision and values.
• Identifies and understands issues by comparing data from multiple sources.
• Adapts to major changes in responsibilities.
• Encourages innovative approaches to problems and opportunities.
• Delivers high customer satisfaction and loyalty.
• Treats others with respect and fairness.
• Initiates prompt action to address problems.
• Embodies company values in performance.

Responsibilities

• Leads, plans, coordinates, and implements daily departmental operations while achieving performance plans and revenue goals.
• Manages workflow, staffing, scheduling, time management, performance monitoring, and team motivation.
• Identifies and implements new systems or processes to improve efficiency.
• Supports programs for acquiring and retaining patients.
• Monitors and reports department performance; recommends action plans.
• Ensures training and development of the team.
• Ensures compliance with work rules and policies.
• Maintains confidentiality of sensitive information.
• Maintains regular attendance and flexibility to meet department needs.
• Follows Medicare/Medicaid/HIPAA regulations.
• Abides by all regulations and standards.

Skills

Supervisory experience

Team leadership

Customer focus

Communication skills

Problem solving

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CCS Medical is seeking an Operations Manager to lead the patient call-center operations, ensuring top-tier service in every interaction. The role focuses on supervising daily workflows, scheduling, and performance monitoring while driving process improvements and team development.

Ideal candidates bring supervisory experience, strong communication skills, and a customer-focused mindset. The position supports a Monday–Friday schedule with standard business hours and opportunities for professional