Customer Service & Scheduling Leader

Flutes, Inc.; Indianapolis (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

Flutes, Inc. in Indianapolis is seeking a Customer Service Manager to oversee customer service, order entry, processing, and shipping while leading the customer service team. This role emphasizes accuracy, timely deliveries, and strong client communication.

The position requires five years in manufacturing with supervisory experience, plus solid Excel/Word skills and the ability to negotiate pricing when the General Manager is not involved. A proactive leader will thrive in this environment.

Qualifications

• Strong communication skills are required.
• Ability to read and interpret business documents.
• Ability to write business reports and correspondence.
• Ability to speak effectively before groups and stakeholders.

Responsibilities

• Supervise, manage, and direct the work of customer service representatives.
• Review new and existing orders to insure accuracy and proper input into ordering system.
• Review, analyze and set pricing on items where General Manager is not required to review.
• Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
• Review and take steps to ensure that all plant goals regarding on-time deliveries and other product quality and performance issues are being met.
• Assist General Manager and Sales Service Manager with price quotations and/or questions on existing customers to ensure customer satisfaction.
• Monitor inventory and warehouse items. Provide input and direction to management as to availability of stock, slow moving, and fast moving items to ensure ability to meet customer demands.
• Review and revise service related procedures and train personnel to ensure quality service and output.
• Regular and predictable attendance.

Skills

Strong communication skills

Ability to read and interpret docs

Ability to write business reports

Ability to speak effectively before群

Education

High school diploma or GED

Five years experience in a manufacturing environment

Three years supervisory experience

Tools

MS Office (Word, Excel)

Job description

Flutes, Inc. in Indianapolis is seeking a Customer Service Manager to oversee customer service, order entry, processing, and shipping while leading the customer service team. This role emphasizes accuracy, timely deliveries, and strong client communication.

The position requires five years in manufacturing with supervisory experience, plus solid Excel/Word skills and the ability to negotiate pricing when the General Manager is not involved. A proactive leader will thrive in this environment.