Customer Service Manager - Lead 100 Associates & Elevate CX

Amazon; Little Rock (AR); Remote; USD 46,000 - 54,000; Full time

Job summary

Amazon in Little Rock, USA, seeks a Customer Service Manager to lead approximately 100 associates and supervise five team managers, ensuring a world‑class experience for customers and staff.

The role requires a Bachelor’s degree and minimum 2 years of leadership experience, with strong communication and Excel skills. You will collaborate across capacity planning, quality, and launches to drive performance and customer outcomes.

Qualifications

• Bachelor’s degree (any field); transcripts required.
• Minimum 2 years of leadership experience.
• Fluent in English (proficiency to be assessed).
• Strong communication and listening skills.
• Proficiency in Microsoft Excel.
• Strong customer‑service focus, determination, enthusiasm, and leadership ability.
• Ability to work in a dynamic, ambiguous environment and meet tight deadlines.

Responsibilities

• Lead and develop team managers to create a positive, engaging environment for associates.
• Oversee overall performance and operational delivery of teams.
• Collaborate with support functions such as capacity planning and quality to review trends and improve performance and the associate experience.
• Serve as an escalation point for team managers, driving action on issues that impact the customer experience.
• Lead Kaizen events to improve processes and resolve issues.
• Build and present metrics and performance data to leadership.
• Partner with business teams on operational touchpoints for launches, messaging, and feedback.
• Ensure team manager priorities align with Amazon CS Contact Tenets.

Skills

Leadership

English fluency

Customer service orientation

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

Amazon in Little Rock, USA, seeks a Customer Service Manager to lead approximately 100 associates and supervise five team managers, ensuring a world‑class experience for customers and staff.

The role requires a Bachelor’s degree and minimum 2 years of leadership experience, with strong communication and Excel skills. You will collaborate across capacity planning, quality, and launches to drive performance and customer outcomes.