Customer Experience Manager - 3-Month Ops & Kaizen Lead

Amazon; Bismarck (ND); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon in Bismarck, USA, is seeking a Customer Service Manager who recently graduated with a bachelor’s degree or is pursuing a master’s degree. The role is a three-month term supervising about 100 associates and five team managers with a focus on delivering a world-class customer experience.

Responsibilities include overseeing daily operations, capacity planning, Kaizen-led improvements, and creating monthly performance reports.

Qualifications

• Bachelor’s degree completed or in progress for a master’s degree.
• 2+ years of experience leading leaders or teams.
• Fluent English with strong written and verbal communication.
• Proficiency in Microsoft Excel and data-driven decision making.
• Ability to meet tight deadlines in a dynamic environment.

Responsibilities

• Support approximately 100 associates and direct line management of five team managers.
• Ensure a world-class customer experience by guiding daily operations.
• Act as escalation point for issues impacting customer experience and lead Kaizen events.
• Create monthly performance reports and participate in metric calls.
• Coordinate with business teams for launches, messaging, or evaluations.

Skills

Leadership

Communication

Listening

Conflict management

Kaizen

Education

Bachelor’s degree

Tools

Excel

Job description

Amazon in Bismarck, USA, is seeking a Customer Service Manager who recently graduated with a bachelor’s degree or is pursuing a master’s degree. The role is a three-month term supervising about 100 associates and five team managers with a focus on delivering a world-class customer experience.

Responsibilities include overseeing daily operations, capacity planning, Kaizen-led improvements, and creating monthly performance reports.