Customer Service Manager: Lead Teams & Elevate CX

Amazon; Carson City (NV); On-site; USD 27,552 - 41,328; Full time

Job summary

Amazon in Carson City, NV is seeking a seasoned Customer Service Manager to oversee about 100 associates and direct line control of five team managers. The role centers on delivering world-class service by aligning team priorities with the customer experience and operational goals.

You will coach leaders, drive capacity planning and quality assurance, and lead Kaizen events to improve service delivery. Strong leadership, communication, and Microsoft Excel skills are essential for success in this

Qualifications

• Bachelor’s degree completed.
• Minimum 2 years of experience leading teams.
• Fluent English.
• Strong Microsoft Excel skills.
• Ability to operate in a dynamic environment.
• Strong written and verbal communication.

Responsibilities

• Oversee ~100 associates and direct line control of five team managers.
• Ensure a world-class customer experience by aligning team priorities with the customer experience and operational goals.
• Coordinate capacity planning and quality assurance for performance.
• Lead Kaizen events to improve service delivery.
• Escalate issues to protect the customer experience.
• Partner with enterprise groups on launches and messaging.

Skills

Leadership

People management

Communication

Performance coaching

Kaizen

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Amazon in Carson City, NV is seeking a seasoned Customer Service Manager to oversee about 100 associates and direct line control of five team managers. The role centers on delivering world-class service by aligning team priorities with the customer experience and operational goals.

You will coach leaders, drive capacity planning and quality assurance, and lead Kaizen events to improve service delivery. Strong leadership, communication, and Microsoft Excel skills are essential for success in this