Customer Service Operations Manager

Amazon; Baton Rouge (LA); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon seeks a Customer Service Manager in Baton Rouge to oversee a large team and drive world‑class service. You will supervise roughly 100 associates and five team managers, ensuring operational delivery aligns with Amazon CS Tenets and customer expectations.

Responsibilities include coaching leaders, running Kaizen events, improving processes, and coordinating with support functions to optimize service levels.

Qualifications

• Lead and develop leaders; sustain high performance.
• 2+ years of experience leading leaders.
• Fluent English and strong written/spoken communication; proficient in Excel.

Responsibilities

• Oversee ~100 staff and direct line management of five team Managers.
• Ensure teams deliver a world‑class customer experience and align priorities with Amazon CS Tenets.
• Coach team Managers, Kaizen events, and drive continuous improvement across operations.

Skills

Management

Operational shipping

Continuous improvement

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Amazon seeks a Customer Service Manager in Baton Rouge to oversee a large team and drive world‑class service. You will supervise roughly 100 associates and five team managers, ensuring operational delivery aligns with Amazon CS Tenets and customer expectations.

Responsibilities include coaching leaders, running Kaizen events, improving processes, and coordinating with support functions to optimize service levels.