Sales Support Manager: Lead Ops, Elevate CX

Lennox; Richardson (TX); On-site; USD 90,000 - 118,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

Paid bonding leave (2 weeks)

Life insurance

Long-term disability insurance

Paid time off

Job summary

Lennox in the United States seeks a Sales Support Manager to lead supervisors and support reps, driving efficient service and an exceptional customer experience. You’ll partner with Sales leadership, set standards, and manage hiring, coaching, and performance reviews across multiple teams.

The role requires 8 years in customer service or related fields with 3+ years in management, plus strong leadership and analytical abilities.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 8 years in customer service or related fields plus 3+ years in management.
• Strong leadership, communication, and conflict-resolution skills.
• Analytical skills with metrics and policy improvement experience.
• Organization and ability to handle multiple teams and priorities.
• Familiarity with SAP, CRM systems, and performance monitoring tools.

Responsibilities

• Drives the sales support team to hit targets while delivering excellent service.
• Sets service standards and uses metrics to drive accountability.
• Partners with Sales leadership to resolve escalations and support operations.
• Balances workloads and resources to meet targets and metrics.
• Drives process improvements for efficiency and accuracy.
• Manages supervisors and staff including hiring, onboarding, coaching, and reviews.
• Oversees timely responses to inquiries, quotes, orders, and deliveries.
• Uses SAP and other systems to track orders and product arrivals.

Skills

Bachelor's degree

8+ years customer service

3+ years management

Leadership

Communication skills

Analytical skills

Organizational skills

SAP familiarity

CRM systems

Performance monitoring

Education

Bachelor’s degree or equivalent

Tools

SAP

CRM systems

Performance monitoring tools

Job description

Lennox in the United States seeks a Sales Support Manager to lead supervisors and support reps, driving efficient service and an exceptional customer experience. You’ll partner with Sales leadership, set standards, and manage hiring, coaching, and performance reviews across multiple teams.

The role requires 8 years in customer service or related fields with 3+ years in management, plus strong leadership and analytical abilities.