Customer Experience Leader — Ops & Kaizen Coach

Amazon; Indianapolis (IN); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon is seeking a Customer Service Manager to lead and develop a large frontline team in Indianapolis. The role centers on guiding five group managers, mentoring leaders, and ensuring top-tier customer experience through disciplined operations and data-driven decisions.

The ideal candidate holds a bachelor's degree, exhibits strong English communication, and demonstrates proficiency with Excel for performance metrics and planning. This is a fast-paced, impact-focused position.

Qualifications

• Bachelor’s degree required at minimum.
• Proven ability to lead leaders and teams.
• Strong communication, listening and writing skills.
• Proficiency with Excel for reporting and analysis.
• Ability to manage time and prioritize in a dynamic environment.

Responsibilities

• Oversee roughly one hundred colleagues and directly manage five group managers.
• Coordinate operational delivery to ensure high quality customer service.
• Lead Kaizen events and drive continuous improvement in service levels.
• Align team priorities with Amazon's customer-first tenets.
• Escalate issues and partner with other functions to resolve problems.

Skills

Leadership

Excel

Communication

Time management

Team development

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

Amazon is seeking a Customer Service Manager to lead and develop a large frontline team in Indianapolis. The role centers on guiding five group managers, mentoring leaders, and ensuring top-tier customer experience through disciplined operations and data-driven decisions.

The ideal candidate holds a bachelor's degree, exhibits strong English communication, and demonstrates proficiency with Excel for performance metrics and planning. This is a fast-paced, impact-focused position.