Customer Service Manager - Industrial Distribution

unitedcentralindustrialsupply; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Industry competitive compensation plan

Medical, dental and 401(k)

Tuition reimbursement and training

Job summary

SunSource, Lubrication Equipment & Supply, is seeking a high-energy Customer Service Manager to support our outside sales team. Based in Phoenix, AZ the role provides high-level support to customers and Account Managers.

You will maintain relationships, manage orders and quotes, and coordinate with operations to ensure timely deliveries. The ideal candidate has 3 years in industrial distribution, plus Excel/ERP proficiency and strong analytical skills.

Qualifications

• 3 years of experience and/or a 2-year Associate or Technical degree
• Experience in Industrial Distribution or allied industries (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, Motion Control) preferred
• Proficient with software programs related to customer service including Microsoft Excel, Word, Email and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude

Responsibilities

• Maintain and improve Customer relationships
• Address Customers’ needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast paced environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers for delivery dates and order status
• Outbound prospecting calls to grow market and sell value-add services
• Update customer information in CRM system
• Other duties may be required

Skills

Analytical ability

Mathematical aptitude

Mechanical aptitude

Education

Associate or technical degree

Tools

Microsoft Excel

Microsoft Word

Email

Vendor pricing programs

Trend

Job description

SunSource, Lubrication Equipment & Supply, is seeking a high-energy Customer Service Manager to support our outside sales team. Based in Phoenix, AZ the role provides high-level support to customers and Account Managers.

You will maintain relationships, manage orders and quotes, and coordinate with operations to ensure timely deliveries. The ideal candidate has 3 years in industrial distribution, plus Excel/ERP proficiency and strong analytical skills.