Inside Sales & Customer Service Pro — Industrial

SunSource; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

SunSource in Kalamazoo is seeking a dedicated customer service representative to provide outstanding service and support to outside sales managers. In this role, you will respond to customer inquiries, assist in quoting, and support order management through their ERP system.

The ideal candidate will have at least 2 years of experience in customer service, strong analytical skills, and a solid understanding of software like Microsoft Excel. SunSource offers a collaborative work environment focused on personal and team success.

Qualifications

• 2+ years of customer service or inside sales experience preferred.
• Strong analytical, mathematical, and mechanical aptitude required.
• Ability to maintain composure under stressful situations.

Responsibilities

• Provide outstanding service to customers and support to outside sales managers.
• Respond promptly to customer inquiries and assist in finding components.
• Enter customer orders in the ERP system with the goal of 100% accuracy.

Skills

Customer service

Communication skills

Time management

Analytical skills

Microsoft Excel

Education

Associate Degree or equivalent

Tools

Trend ERP

Microsoft Word

Job description

SunSource in Kalamazoo is seeking a dedicated customer service representative to provide outstanding service and support to outside sales managers. In this role, you will respond to customer inquiries, assist in quoting, and support order management through their ERP system.

The ideal candidate will have at least 2 years of experience in customer service, strong analytical skills, and a solid understanding of software like Microsoft Excel. SunSource offers a collaborative work environment focused on personal and team success.