Customer Service Team Lead

SunSource; Elko (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Lubrication Equipment & Supply (LES), a SunSource company, located in Phoenix, AZ and Elko, NV, seeks a Customer Service Representative Lead to drive inside sales and manage customer accounts. Responsibilities include taking orders by phone and online, quoting prices, and coordinating with vendors to provide value-added solutions.

The role emphasizes fast-paced order entry, delivery estimates, and problem resolution with customers.

Qualifications

• 5+ years related experience and/or training or a Bachelor's degree from a four-year college or university.
• Proficient in fast-paced, high-volume environments using Word, Excel, etc.
• Knowledge of industrial hose and gasket industry preferred.

Responsibilities

• Sell industrial hose and gasket products and maintain customer accounts.
• Take orders on the phone and over the internet.
• Enter orders and product quotes into the computer system.
• Emphasize salable features, quotes prices and credit terms and prepare sales orders.
• Estimate delivery dates based on production and delivery schedules and inventory.
• Prepare reports of business transactions in company database.
• Collaborate with account managers to keep account activities up to date.
• Investigate and resolve customer problems with deliveries.

Skills

Experience in Inside Sales

MS Office

Customer Service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Lubrication Equipment & Supply (LES), a SunSource company, is located in Phoenix, AZ and Elko, NV and is the premier lubrication products, accessories and lubrication systems provider to heavy industry in the Southwest United States.

www.lubequip.com

Customer Service Representative Lead

GENERAL DESCRIPTION

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

WORK EXPERIENCE REQUIREMENTS

• 5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
• Knowledge of industrial hose and gasket industry preferred

POSITION REQUIREMENTS

• Sell industrial hose and gasket products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries

EDUCATION REQUIREMENTS

High school diploma or equivalent

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