Customer Service Manager - Industrial Distribution

unitedcentralindustrialsupply; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Industry competitive compensation plan

Medical, dental and 401(k)

Tuition reimbursement and training

Job summary

SunSource, Lubrication Equipment & Supply, is seeking a high-energy Customer Service Manager to support our outside sales team. Based in Phoenix, AZ the role provides high-level support to customers and Account Managers.

You will maintain relationships, manage orders and quotes, and coordinate with operations to ensure timely deliveries. The ideal candidate has 3 years in industrial distribution, plus Excel/ERP proficiency and strong analytical skills.

Qualifications

• 3 years of experience and/or a 2-year Associate or Technical degree
• Experience in Industrial Distribution or allied industries (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, Motion Control) preferred
• Proficient with software programs related to customer service including Microsoft Excel, Word, Email and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude

Responsibilities

• Maintain and improve Customer relationships
• Address Customers’ needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast paced environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers for delivery dates and order status
• Outbound prospecting calls to grow market and sell value-add services
• Update customer information in CRM system
• Other duties may be required

Skills

Analytical ability

Mathematical aptitude

Mechanical aptitude

Education

Associate or technical degree

Tools

Microsoft Excel

Microsoft Word

Email

Vendor pricing programs

Trend

Job description

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource, Lubrication Equipment & Supply! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

We are currently seeking a high energy Customer Service Managerto join our Customer Service Team to support our outside sales team. Based in Phoenix, AZ the primary responsibility of the Customer Service Manager - Industrial Distributionis to provide the highlevel support to our customers and Account Managers.

What You'll Do:

• Maintain and improve Customer relationships

• Address Customers’ needs

• Assist & Support Account Managers

• Provide accurate product information, pricing and availability in a fast pace environment

• Negotiate sale and purchase price

• Assist with customer returns

• Expedite and route material

• Provide product literature

• Technical assistance

• Upload data on Customer internet portals

• Create quotes and sales orders

• Assist with pulling inventory and preparing shipments

• Follow up with Customers to provide accurate delivery dates and updated order status

• Outbound prospecting calls to grow our market and sell value-add services

• Update customer information in CRM (Customer Relationship Management) system

• Other duties may be required

Why You'll Love Working for Us:

• Industry competitive compensation plan

• Medical, dental and 401(k)

• We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What We Need from You:

• 3years of experience and/or a 2-year Associates or Technical degree

• Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred. Proficient with software programs relating to the customer service position

• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs

• Working experience with Trend is a plus

• Strong analytical, mathematical, and mechanical aptitude

SunSourceprovides a team environment that fosters personal growth and development. We believe in getting the right people on our team so if you are a high-energy person and effective in achieving sales results then we want to hear from you!

Would you rather see what we have to offer? Check out SunSource Core Competency video

WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER M/F/V/D

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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