Inside Sales & Customer Support Specialist - Industrial

SunSource; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) benefits

Paid vacation and holidays

Tuition reimbursement

Ongoing training opportunities

Job summary

SunSource is seeking a high-energy Inside Sales/Customer Service Representative to support our outside sales team and valued customers. You will respond to inquiries, process requests, and help customers find the right components using catalogs and internal tools.

Responsibilities include entering orders and quotes in the ERP with high accuracy, expediting orders to meet delivery commitments, and assisting in upselling and cross-selling opportunities.

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred (Fluid Power or Technical programs).
• 2+ years of customer service or inside sales experience in industrial distribution, manufacturing, or related industries.
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (Trend is a plus).
• Strong analytical, mathematical, and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Calm under pressure, with sound judgment and decision-making abilities.
• Demonstrates integrity, professionalism, and ethical standards.

Responsibilities

• Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
• Enter customer orders into the ERP system with a goal of 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Skills

Communication

Customer service

Inside sales

Analytical thinking

Multitasking

Education

High School Diploma or GED

Associate degree or higher preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM systems (Trend)

Job description

SunSource is seeking a high-energy Inside Sales/Customer Service Representative to support our outside sales team and valued customers. You will respond to inquiries, process requests, and help customers find the right components using catalogs and internal tools.

Responsibilities include entering orders and quotes in the ERP with high accuracy, expediting orders to meet delivery commitments, and assisting in upselling and cross-selling opportunities.