Customer Service Manager

Atlas Copco Group; New Hudson (MI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Well-being benefits

Hybrid work model

Job summary

Atlas Copco Group in New Hudson, MI, seeks a Customer Service Manager to guide and develop the CS department while ensuring accuracy in service orders, pricing, and delivery. You will train staff, monitor processes, and collaborate with Production, IT, Sales, and Finance to meet customer demands and data needs for new business.

The role requires leadership experience, ERP/EDI proficiency, and knowledge of Covisint and EV portals, with flexible hours for off-site support and customer visits.

Qualifications

• 3–5 years direct customer service experience, preferably automotive.
• Prior leadership experience.
• Minimum of 3 years ERP system experience.
• Minimum of 3 years EDI experience.
• Covisint Ford application knowledge.
• EV portals knowledge.
• Self-motivated with ability to meet targets.
• High School Diploma required.

Responsibilities

• Lead the customer service department.
• Perform employee appraisals and create development plans.
• Monitor performance.
• Provide leadership and support to the team ensuring accuracy and satisfaction.
• Process orders and pricing with ERP and invoicing with Finance.
• Collaborate with Production, IT, Sales, and Project Management.
• Support off-site/hybrid hours and customer visits.
• Identify process gaps and implement improvements.

Skills

Leadership

Customer focus

Self-motivated

Target-driven

Education

High School Diploma

Tools

ERP system

EDI

Covisint Ford knowledge

EV portals

Job description

As a Customer Service Manager, you r mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Operations Manager.

You will:

• Provide leadership and support to the Customer Service team. Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
• Develop overall training processes to ensure consistency in operating.
• Determine gaps in processes and work with the team to ensure that they are closed.
• Regularly monitor transactions to ensure accuracy and compliance with approved processes.
• Process and review customer orders using both Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
• Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
• Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
• Must have flexibility to work hours as required to support the customer. Off- Site support during off hours as needed.
• Participate in customer communication and visits.
• Lead the customer service department.
  • Perform employee appraisals
    • Create required development plans
    • Monitor performance
• Other duties as assigned.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Preferred 3-5 years of direct customer service experience – preferably in automotive industry
• Prior experience in a leadership role
• Minimum of 3 years ERP system experience
• Minimum of 3 years EDI experience
• Working knowledge in Covisint: Ford Application Knowledge
• Working knowledge in EV portals
• Self-motivated and driven to achieve targets
• High School Diploma required

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) inNew Hudson, United States (US).

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Posting End Date: 10/9/26 Legal Entity: Henrob Corporation