Hybrid Customer Service Manager – ERP & Process Excellence

Atlas Copco Group; New Hudson (MI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Well-being benefits

Hybrid work model

Job summary

Atlas Copco Group in New Hudson, MI, seeks a Customer Service Manager to guide and develop the CS department while ensuring accuracy in service orders, pricing, and delivery. You will train staff, monitor processes, and collaborate with Production, IT, Sales, and Finance to meet customer demands and data needs for new business.

The role requires leadership experience, ERP/EDI proficiency, and knowledge of Covisint and EV portals, with flexible hours for off-site support and customer visits.

Qualifications

• 3–5 years direct customer service experience, preferably automotive.
• Prior leadership experience.
• Minimum of 3 years ERP system experience.
• Minimum of 3 years EDI experience.
• Covisint Ford application knowledge.
• EV portals knowledge.
• Self-motivated with ability to meet targets.
• High School Diploma required.

Responsibilities

• Lead the customer service department.
• Perform employee appraisals and create development plans.
• Monitor performance.
• Provide leadership and support to the team ensuring accuracy and satisfaction.
• Process orders and pricing with ERP and invoicing with Finance.
• Collaborate with Production, IT, Sales, and Project Management.
• Support off-site/hybrid hours and customer visits.
• Identify process gaps and implement improvements.

Skills

Leadership

Customer focus

Self-motivated

Target-driven

Education

High School Diploma

Tools

ERP system

EDI

Covisint Ford knowledge

EV portals

Job description

Atlas Copco Group in New Hudson, MI, seeks a Customer Service Manager to guide and develop the CS department while ensuring accuracy in service orders, pricing, and delivery. You will train staff, monitor processes, and collaborate with Production, IT, Sales, and Finance to meet customer demands and data needs for new business.

The role requires leadership experience, ERP/EDI proficiency, and knowledge of Covisint and EV portals, with flexible hours for off-site support and customer visits.