Hybrid Manager, Customer Service - Lead High-Impact Team

Threadneedle group; Minneapolis (MN); Hybrid; USD 82,000 - 123,000; Full time

Job summary

Ameriprise Financial, a diversified financial services company, seeks a Manager-Customer Service for a hybrid role in Minneapolis. You will lead a team including team leads and service professionals, implement policies, plan staffing, and coach staff to deliver high-quality service.

You will mentor leaders, align team objectives with enterprise goals, and drive client satisfaction by addressing complex issues and maintaining service standards.

Qualifications

• Education: High school diploma or GED required.
• 5–7 years of relevant experience in customer service.
• Experience with customer service processes, policies and regulations.
• Proven ability to work with internal/external partners at all levels.
• Proven people leadership experience or mentoring roles.
• Strong communication skills and ability to explain complex issues.
• Ability to prioritize work and deliver business results.

Responsibilities

• Serve as a key resource for internal partners on customer service projects and initiatives.
• Provide leadership on resolution of complex and high-priority service issues.
• Audit and ensure quality metrics and standards are met.
• Provide leadership and coaching for team and process knowledge.
• Align team objectives with enterprise or departmental goals.
• Mentor and coach leaders in team development.

Skills

People leadership

Communication skills

Customer service experience

Cross-functional collaboration

Prioritization

Education

High school diploma or GED

Job description

Ameriprise Financial, a diversified financial services company, seeks a Manager-Customer Service for a hybrid role in Minneapolis. You will lead a team including team leads and service professionals, implement policies, plan staffing, and coach staff to deliver high-quality service.

You will mentor leaders, align team objectives with enterprise goals, and drive client satisfaction by addressing complex issues and maintaining service standards.