Customer Service Manager

Egreenservices; Plymouth (MN); Híbrido; USD 105.000 - 157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule

Personalized development plan tailored

Descripción de la vacante

Public Service Institute in Plymouth, MN seeks a Customer Service Manager who treats objections as clues and expands reach over time. The role offers a generous salary range and a hybrid work schedule designed to support development in sales marketing.

The position emphasizes building relationships with local prospects, routing high-priority Plymouth leads, and maintaining consistent messaging across channels.

Formación

• Experience in sales/marketing roles, preferably in MN.
• Understanding of customer lifecycle and lead routing processes.
• Ability to turn churned accounts into win-back opportunities.

Responsabilidades

• Read intent data and route Plymouth hot leads first.
• Qualify inbound leads and move them through the funnel efficiently.
• Turn churned logos into win-back targets with a plan.
• Monitor competitor pricing across MN to position offerings.
• Build and nurture relationships with prospects in the Plymouth, MN market.
• Set a weekly cadence to keep reps accountable.
• Keep messaging consistent from Plymouth billboards to DMs.

Conocimientos

Lead qualification

Lead routing

Churn management

MN market knowledge

Communication

Growth mindset

Curiosity about customers

Descripción del empleo

We want a Customer Service Manager at Public Service Institute who treats every MN objection as a clue, not a wall. Where most sales marketing jobs cap your reach, this Public Service Institute one in Plymouth pays $105,000 - $157,000 and widens it the longer you stay.

Key Responsibilities

• Read intent data and route the Plymouth hot leads first
• Qualify inbound leads and route them through the sales funnel efficiently
• Turn churned sales marketing logos into win-back targets with a plan
• Keep a finger on competitor pricing across MN
• Build and nurture relationships with prospects across the Plymouth, MN market
• Set the weekly cadence that keeps Public Service Institute reps accountable
• Keep the messaging consistent from Plymouth, MN billboards to cold DMs

What You'll Bring

• Adaptability and resilience when facing shifting requirements
• Familiarity with Public Service Institute-scale workflows, or the appetite to reach them
• A growth mindset and openness to constructive feedback
• Knowledge of MN-specific regulations relevant to sales marketing work
• Real curiosity about why Public Service Institute customers do what they do
• The grit to debug at 4pm on a Friday without complaint
• A point of view on Public Service Institute's space, sharpened by your own reading

Public Service Institute is a high-energy team based in Plymouth, MN, building products that customers rely on every day. We celebrate the person who asks the dumb question that saves the whole sales marketing project.

You’ll receive $105,000 - $157,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.

As recently as today, Public Service Institute reopened the doors on this one.