Customer Service Manager — Drive Revenue & Growth

Production Systems Inc; Corpus Christi (TX); On-site; USD 84,000 - 122,000; Full time

Job summary

Production Systems Inc in Corpus Christi, TX seeks a Customer Service Manager to own strategy and drive results. You will manage SLA performance, translate dashboards into actionable insights for the sales floor, and own revenue KPIs.

The role requires comfort defending recommendations, accountability, and a results-focused mindset, with familiarity of the Corpus Christi market and local sales landscape. Expect mentorship, benefits, and local flexibility.

Qualifications

• Proven ability to articulate clear written messages and follow-ups.
• Strong problem-solving skills and analytical thinking.

Responsibilities

• Write follow-ups that get answered, not the ones that get ignored.
• Translate Written Communication dashboards into stories the sales floor actually uses.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Pull the scrappy case study that closes a stalled Corpus Christi deal.
• Sell the learning-obsessed roadmap, not just today's feature set.
• Manage event sponsorships and lead-capture programs across Corpus Christi, TX.
• Walk new sales marketing clients through onboarding so they stick around.

Skills

Written Communication

Problem Solving

Job description

Production Systems Inc in Corpus Christi, TX seeks a Customer Service Manager to own strategy and drive results. You will manage SLA performance, translate dashboards into actionable insights for the sales floor, and own revenue KPIs.

The role requires comfort defending recommendations, accountability, and a results-focused mindset, with familiarity of the Corpus Christi market and local sales landscape. Expect mentorship, benefits, and local flexibility.