Customer Service Manager, Coffee & Markets

Canteen North America; Orlando (FL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is hiring a Customer Service Manager in Orlando to oversee daily account operations, manage route drivers, and support client retention with a focus on service excellence. The role drives account growth, ensures product availability, and coordinates with Operations, Sales, and Route teams.

The ideal candidate has 2–4 years in customer service or related roles, a valid driver’s license, and the ability to travel. Opportunity to grow within a Compass Group company.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2-4 years of customer service, route management, account management, or related experience.
• Experience in Coffee Services, Micro-Markets, Vending, Convenience Services, Food Service or Retail management preferred.
• Valid driver's license with a good driving record.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel to customer locations.
• Ability to lift to 50 lbs regularly.
• Passion for delivering exceptional customer service and building strong client relationships.

Responsibilities

• Conduct customer site visits and support client retention efforts.
• Ensure Coffee Services and Market accounts meet service, merchandising, and product availability standards.
• Assist with new account launches, market openings, and service transitions.
• Address customer concerns and coordinate timely issue resolution.
• Support sales growth through product recommendations, merchandising, and promotional opportunities.
• Monitor account performance and implement action plans to improve service and profitability.
• Ensure compliance with company and national account standards.
• Partner with Operations, Sales, and Route teams to deliver outstanding customer experience.
• Train and support route personnel on service and merchandising best practices.
• When needed, perform Route Driver duties, including product delivery, stocking micro-markets, replenishing coffee and pantry services, and servicing customer locations.

Skills

Customer service

Route management

Account management

Communication

Driver's license

Driving

Lifting up to 50 lbs

Education

Bachelor's degree

Job description

Canteen is hiring a Customer Service Manager in Orlando to oversee daily account operations, manage route drivers, and support client retention with a focus on service excellence. The role drives account growth, ensures product availability, and coordinates with Operations, Sales, and Route teams.

The ideal candidate has 2–4 years in customer service or related roles, a valid driver’s license, and the ability to travel. Opportunity to grow within a Compass Group company.