Customer Service Manager, Coffee Services — Growth Leader

Compass Group USA; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen, a member of Compass Group USA, is hiring a Customer Service Manager (Coffee Services) in Cedar Rapids, IA. The role focuses on delivering exceptional customer experience, retaining clients, and growing existing accounts within a fast-paced Office Coffee Services setting.

The candidate will partner with the District Manager to lead a team of Route Drivers. The ideal candidate has 3+ years in customer service/account management, strong Excel and communication skills, and the ability to

Qualifications

• 3+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or a related role.

Responsibilities

• Support and manage a portfolio of customer accounts with the District Manager.
• Conduct customer retention calls, business reviews, and service follow-up meetings.
• Visit customer locations to strengthen relationships and address concerns.
• Resolve escalated customer issues professionally and promptly.
• Maintain high levels of customer satisfaction and account retention.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Monitor customer activity and performance to support retention and growth strategies.
• Provide day-to-day leadership and coaching to a team of Route Drivers.
• Present business updates and customer insights to leadership.

Skills

Customer Service

Account Management

Excel

Communication

Presentation

Driver's license

Education

Bachelor's degree preferred

Job description

Canteen, a member of Compass Group USA, is hiring a Customer Service Manager (Coffee Services) in Cedar Rapids, IA. The role focuses on delivering exceptional customer experience, retaining clients, and growing existing accounts within a fast-paced Office Coffee Services setting.

The candidate will partner with the District Manager to lead a team of Route Drivers. The ideal candidate has 3+ years in customer service/account management, strong Excel and communication skills, and the ability to