Coffee Services Customer Service Manager (Bonus + Vehicle)

Compass Group USA; Grimes (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Vehicle

Employee Referral Bonus

Job summary

Canteen, a unit of Compass Group USA, is hiring a Customer Service Manager I for Coffee Services in Des Moines, IA to oversee daily account operations and deliver outstanding customer service. You will lead route drivers, support client retention, and ensure product availability.

Ideal candidates have a customer‑focused, organized approach, with 2–4 years in customer service or account management; a Bachelor's degree is preferred. Experience in Coffee Services or Retail management is a plus.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2-4 years of customer service, route management, account management, or related experience.
• Experience in Coffee Services, Micro-Markets, Vending, Convenience Services, Food Service or Retail management preferred.

Responsibilities

• Conduct customer site visits and support client retention efforts.
• Ensure Coffee Services and Market accounts meet service, merchandising, and product availability standards.
• Assist with new account launches, market openings, and service transitions.
• Address customer concerns and coordinate timely issue resolution.
• Support sales growth through product recommendations, merchandising, and promotional opportunities.
• Monitor account performance and implement action plans to improve service and profitability.
• Ensure compliance with company and national account standards.
• Partner with Operations, Sales, and Route teams to deliver outstanding customer experience.
• Train and support route personnel on service and merchandising best practices.
• When needed, perform Route Driver duties, including product delivery, stocking micro-markets, replenishing coffee and pantry services, and servicing customer locations.

Skills

Customer service

Route management

Account management

Coffee services

Logistics coordination

Education

Bachelor's degree

Job description

Canteen, a unit of Compass Group USA, is hiring a Customer Service Manager I for Coffee Services in Des Moines, IA to oversee daily account operations and deliver outstanding customer service. You will lead route drivers, support client retention, and ensure product availability.

Ideal candidates have a customer‑focused, organized approach, with 2–4 years in customer service or account management; a Bachelor's degree is preferred. Experience in Coffee Services or Retail management is a plus.