Customer Service Manager: 4-Day Week & Jira Mastery

Energy Innovation Corp; Norfolk (VA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Four-day flex week

Ongoing coaching

Job summary

KKR is seeking a Customer Service Manager in Norfolk, VA to bridge Call Center Operations with adaptable sales marketing. You will design email sequences, analyze buyer behavior, and reposition offers to grow brand impact, using Jira Service Management to drive results.

This role emphasizes measurable leadership and clear, fast decision making. The position offers a four-day flex week and ongoing coaching to deepen Jira Service Management skills.

Qualifications

• 8 years of experience in customer service management or related role.
• Proven ability to improve email sequences and QA processes.
• Experience with Jira Service Management.

Responsibilities

• Stand up email sequences that get opened, not buried.
• Decode why VA buyers say yes and double down on it.
• Read the sales marketing market and reposition the offer when it shifts.
• Grow brand awareness through QA Monitoring and Decision Making initiatives.
• Carry the VA number and the relationships that make it real.
• Rewrite the one-pager until a Norfolk stranger gets it in ten seconds.
• Pitch KKR at $85,000 - $130,000 value without apologizing for the price.
• Hand marketing the field intel that sharpens next quarter's ads.

Skills

Adaptability

Customer service management

Tools

Jira Service Management

Job description

KKR is seeking a Customer Service Manager in Norfolk, VA to bridge Call Center Operations with adaptable sales marketing. You will design email sequences, analyze buyer behavior, and reposition offers to grow brand impact, using Jira Service Management to drive results.

This role emphasizes measurable leadership and clear, fast decision making. The position offers a four-day flex week and ongoing coaching to deepen Jira Service Management skills.