Call Center Manager — Onsite Leader (Weekend Availability)

Johnson Controls, Inc.

Kansas City (MO)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Paid time off (15 days first year)

Benefits package with 401K

Training opportunities

Collaborative environment

Safety focused culture

Employee discounts

Job summary

Johnson Controls, Inc. seeks a Call Center Manager to oversee daily operations, ensuring metrics and goals are met. You will train, motivate and coach staff to deliver outstanding customer service, while monitoring performance for quality and productivity.

This on-site leadership role requires strong analytical thinking and hands-on guidance. You will lead projects, collaborate across teams, and report to the Unit Manager, maintaining open lines of communication to foster a high-performing

Qualifications

Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or a leadership role managing teams of 15 or more.
Must be able to work weekends.
Successfully complete background check.
A team manager is required to be an on-site position.

Responsibilities

Oversee daily operation to meet metrics and goals.
Train, prepare and motivate staff to deliver excellent service to customers.
Monitor agent performance and provide coaching on an ongoing basis.
Lead projects and collaborate with peers, trainers, and other areas to drive innovation.