Call Center Manager

Energy Innovation Corp; Roanoke (VA); On-site; USD 91,000 - 131,000; Full time

Job summary

Property Excellence Group is seeking a Call Center Manager to drive qualified leads and contracts from Roanoke. Bring 8+ years in sales marketing to own projects, work with a sharp team, and earn a $91,000 - $131,000 annual salary.

You will stitch together referral programs, qualify opportunities, and mine customer feedback data to craft deadline-driven stories that win the room. Expect mentorship, growth into management, and direct influence on weekly workflow.

Qualifications

• 8+ years in sales marketing leadership or management roles.
• Fluency in Customer Feedback Analysis and Initiative with strong viewpoints.
• Manager-caliber judgment on when to upscale or absorb.
• 7+ years of experience with real-world consequences in fast-paced environments.
• Professionalism, integrity, and discretion with sensitive information.

Responsibilities

• Build and manage a referral program that Property Excellence Group customers will share.
• Qualify opportunities rigorously so the team pursues real revenue.
• Mine Customer Feedback Analysis data to drive deadline-driven wins.
• Develop referral channels and partnerships in Roanoke.
• Integrate Freshdesk and Kustomer to deliver clean leads to sales.

Skills

Sales & Marketing

Customer Feedback Analysis

Leadership & Management

Strategic Partnerships

Stakeholder Communication

Tools

Freshdesk

Kustomer

Job description

At Property Excellence Group, the Call Center Manager is the engine behind every qualified lead and every signed contract. Lean on 8+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $91,000 - $131,000.

Key Responsibilities

• Stitch together a referral program Property Excellence Group customers want to share
• Qualify hard, so the manager team only chases real money
• Mine Customer Feedback Analysis data for the deadline-driven story that wins the room
• Cultivate referral channels and strategic partnerships in Roanoke
• Wire Account Management and Kustomer together so marketing hands sales clean leads
• Turn churned sales marketing logos into win-back targets with a plan
• Carry a $91,000 - $131,000-tier quota and the playbook to hit it

What You'll Bring

• 7+ years navigating the politics that sales marketing work attracts
• Fluency across Customer Feedback Analysis and Initiative, with strong opinions on both
• Manager-caliber judgment about when to upscale and when to absorb
• Judgment seasoned by at least 7 years of real consequences
• Professionalism, integrity, and discretion with sensitive information

Property Excellence Group is what happens when data-driven engineers in Roanoke decide that good enough is the enemy of great Freshdesk. We value clear writing and honest conversation over status games and politics.

Beyond the $91,000 - $131,000 headline, we hand you a mentor, room to grow into manager work, and the freedom to shape your own week.

This one is current, freshly dated, and very much hiring.