Customer Service Manager

Egreenservices; Tampa (FL); On-site; USD 93,000 - 139,000; Full time

Job summary

Commerce Plus Inc in Tampa, FL is seeking a Customer Service Manager to own CSAT reporting and drive service excellence.

You will collaborate with a strong team, own projects end-to-end, and influence price discussions with clients, earning $93,000 - $139,000 per year, in a full-time role. The company supports growth through paid certifications and learning time.

Qualifications

• Working knowledge of Gorgias.
• Ability to own projects from concept to delivery.
• Strong communication under deadline pressure.
• History of improving sales and marketing processes.

Responsibilities

• Own CSAT reporting initiatives end-to-end.
• Lead cross-functional collaboration on customer service improvements.
• Engage with Tampa, FL networking events to expand relationships.
• Pitch upsells that feel like value, not invoices.
• Maintain ownership of the Florida revenue target.
• Navigate sales-marketing whitespace in FL.

Skills

Gorgias

Ownership

Project delivery

Communication

Job description

Demand generation is messy, human, and rarely linear, which is why Commerce Plus Inc's Customer Service Manager opening rewards mission-soaked thinkers over checklist followers. You'll take full ownership of CSAT Reporting initiatives, work alongside a strong team, and earn $93,000 - $139,000 in this full-time role.

Key Responsibilities

• Pitch Commerce Plus Inc at $93,000 - $139,000 value without apologizing for the price
• Decode why FL buyers say yes and double down on it
• Show up at Tampa, FL networking nights with a reason to follow up
• Pitch upsells that feel like favors, not invoices
• Read the room on every manager call and adjust the close
• Carry the FL number and the relationships that make it real
• Chase the sales marketing whitespace no rep in FL has worked
• Sharpen the Customer Service Manager value prop for each vertical we touch

What You'll Bring

• Working knowledge of Gorgias alongside transferable Innovation chops
• The grit to debug at 4pm on a Friday without complaint
• Comfortable owning projects from concept through delivery
• Clear thinking under the kind of pressure Tampa, FL deadlines bring
• A history of leaving sales marketing processes better than you found them
• The communication discipline to over-share early and trim later
• The kind of ownership that treats the company's money like your own

Half the sales marketing platforms in FL quietly depend on something Commerce Plus Inc built in Tampa with thoughtfully-bold care. At Commerce Plus Inc you're trusted with the why, not just handed the what.

Beyond the $93,000 - $139,000 base, Commerce Plus Inc invests in your growth through paid certifications, conferences, and dedicated learning time.

This minute, the Customer Service Manager chair sits empty and the search is on.