Customer Service Manager

Tews Company; Orlando (FL); Presencial; USD 77.000 - 94.000; Jornada completa

Descripción de la vacante

Tews Company in Orlando is seeking a Direct Hire Sales Leader to manage distributors and dealer networks. The role focuses on meeting revenue and margin targets through strong leadership and strategic planning.

You will lead day-to-day sales in the assigned region, develop joint business plans, manage forecasting, and coordinate with internal teams to ensure product availability and high customer satisfaction.

Formación

• 5–10 years in customer service, sales support or related roles with 3–5 years in supervision/management.
• Proven ability to lead, motivate and develop a team in a fast-paced environment.
• Strong problem-solving, organizational and decision-making skills.
• Excellent verbal and written communication with dealers and internal stakeholders.
• Ability to manage multiple priorities, deadlines and competing demands.

Responsabilidades

• Build and expand relationships with distributors, dealer networks and channel partners to meet revenue and margin targets.
• Lead day-to-day sales execution for assigned territory; set goals, monitor performance and drive accountability.
• Create joint business plans with distributors; develop pipeline, manage renewals and expand share of wallet.
• Own forecasting, pipeline management and reporting; track KPIs and market trends.
• Collaborate with pricing, promotions, rebates and discounting to support profitability and growth.
• Work with marketing, operations, supply chain, customer service and finance to ensure product availability and order flow.
• Maintain knowledge of products and competitors; train distributor reps as needed.

Conocimientos

Team leadership

Customer service

Sales support

Communication

Problem solving

Descripción del empleo

Direct Hire opportunity working for a leader in the equipment distribution industry!!! Pay: starts at 85,000 based on experience Monday thru Friday 8am – 5pm schedule.

Minimum Requirements:

• Minimum of 5-10 years of experience in customer service, sales support, or related roles, with at least 3-5 years in a supervisory or management capacity.
• Proven ability to lead, motivate, and develop a team in a fast-paced, customer-focused environment.
• Strong problem-solving, organizational, and decision-making skills.
• Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.
• Demonstrated ability to manage multiple priorities, deadlines, and competing demands.

Job Description:

• Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.
• Lead day-to-day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.
• Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.
• Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.
• Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.
• Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.
• Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.