Operations Manager

Magna Search Group; Columbus (OH); On-site; USD 105,000 - 125,000; Full time

Job summary

Magna Search Group seeks a hands-on District Operations Manager to oversee service, installation, and project operations across the Columbus district. You will lead field teams, optimize scheduling, and drive safety, quality, and profitability.

This role partners with sales and other departments to meet commitments, coach managers, and develop staff while maintaining a strong customer focus and a culture of continuous improvement.

Qualifications

• 3+ years of supervisory or management experience in industrial services or field operations.
• Experience leading managers, supervisors, and field-based teams.
• Strong scheduling, labor utilization, and operational management knowledge.
• Budget oversight and financial performance experience.
• Excellent communication and leadership skills.
• Proficient with business management systems and Microsoft Office.

Responsibilities

• Oversee daily service, installation, project, and administrative operations across the district.
• Lead and support department managers, supervisors, and field-based technicians.
• Ensure effective workforce scheduling, resource allocation, and labor utilization.
• Monitor operational performance and implement improvements to increase efficiency and productivity.
• Coordinate with sales and other internal departments to support business objectives and customer commitments.
• Establish clear performance expectations and accountability across operational teams.
• Coach, mentor, and develop department leaders and frontline employees.
• Oversee staffing, recruitment, onboarding, and employee development initiatives.
• Build a collaborative, performance-driven, and safety-conscious team environment.
• Monitor district-level financial performance, labor costs, operating expenses, and profitability.
• Identify opportunities to improve margins, control costs, and maximize operational efficiency.
• Maintain strong customer relationships and address escalated service or installation concerns.
• Ensure accurate project documentation, operational reporting, and timely billing processes.
• Drive a consistent, high-quality customer experience across all departments.

Skills

Leadership

Team management

Operations management

Budgeting

Customer focus

Communication

Tools

Microsoft Excel

ERP systems

MS Office

Job description

Compensation: $105K-$125K + discretionary bonus + company truck

Position Overview

An established industrial services organization is seeking an experienced District Operations Manager to oversee its regional service, installation, and project operations.

This individual will play a key leadership role in managing day-to-day operations, developing department leaders, improving workforce productivity, and ensuring exceptional customer service. The position will have responsibility for multiple operational functions, including field service, installations, project execution, and administrative support.

The ideal candidate is a hands-on operational leader with experience managing field-based teams, coordinating service operations, and driving financial and operational performance.

Key Responsibilities

Operational Leadership

• Oversee daily service, installation, project, and administrative operations across the district.


• Lead and support department managers, supervisors, and field-based technicians.


• Ensure effective workforce scheduling, resource allocation, and labor utilization.


• Monitor operational performance and implement improvements to increase efficiency and productivity.


• Coordinate with sales and other internal departments to support business objectives and customer commitments.


• Establish clear performance expectations and accountability across operational teams.


• Coach, mentor, and develop department leaders and frontline employees.


• Oversee staffing, recruitment, onboarding, and employee development initiatives.


• Build a collaborative, performance-driven, and safety-conscious team environment.


• Monitor district-level financial performance, labor costs, operating expenses, and profitability.


• Identify opportunities to improve margins, control costs, and maximize operational efficiency.


• Maintain strong customer relationships and address escalated service or installation concerns.


• Ensure accurate project documentation, operational reporting, and timely billing processes.


• Drive a consistent, high-quality customer experience across all departments.

Safety & Compliance

• Promote a strong culture of workplace safety and operational accountability.


• Ensure employees and subcontractors follow established safety procedures and applicable regulations.


• Identify training opportunities and address safety-related concerns.


• Maintain compliance with internal policies and industry standards.

Cross-Functional Collaboration

• Communicate operational performance, staffing needs, and business challenges to senior leadership.


• Partner with sales, project management, and other departments to ensure effective execution.


• Support the implementation of operational systems, processes, and continuous improvement initiatives.

Qualifications & Experience

• 3+ years of supervisory or management experience, ideally within industrial services, equipment, construction, installation, or field service operations.


• Demonstrated experience leading managers, supervisors, and/or field-based technical teams.


• Strong understanding of workforce scheduling, labor utilization, and operational management.


• Experience overseeing budgets, operating expenses, and financial performance.


• Strong customer relationship management and problem-solving abilities.


• Comfortable working with business management systems and Microsoft Office.


• Excellent communication, organizational, and leadership skills.

Ideal Candidate Profile

• A hands-on leader who understands the complexities of managing field service and installation teams.


• Strong ability to develop managers while maintaining accountability across the organization.


• Financially minded, with an understanding of how labor efficiency and operational execution impact profitability.


• Customer-focused with the ability to navigate escalations and operational challenges.


• Organized, adaptable, and comfortable managing multiple departments and competing priorities.


• Committed to building a positive, collaborative, and safety-focused work environment.