Application Engineering / Customer Service Manager

Jatca Inc.; Livonia (MI); Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

A leading company in industrial distribution is seeking an Application Engineering / Customer Service Manager in Livonia, Michigan. This role involves overseeing daily operations, managing customer service teams, and ensuring consistent performance across branches, while fostering strong customer relationships and developing team capabilities.

Qualifications

• 3-5 years of customer service and engineering management experience.
• Strong communication skills, both written and verbal.
• Experience in customer interactions and relationship management.

Responsabilités

• Manage daily customer service and engineering operations to meet goals.
• Develop relationships with customers to facilitate communication.
• Coach and develop staff to improve performance and achieve goals.

Connaissances

Communication

Analytical Skills

Leadership

Proactivity

Adaptability

Formation

Bachelor’s degree in related field

Outils

Microsoft Office

Description du poste

The Application Engineering / Customer Service Manager is responsible for managing, overseeing, and coordinating all day-to-day distribution activities, customer service, and engineering operations. This role includes managing Customer Service Representatives and Application Engineers. The manager will collaborate with other branch managers to lead activities efficiently and ensure consistency across the company.

Essential Duties and Responsibilities:

• Prioritize, schedule, delegate work assignments, and supervise daily customer service and engineering operations to meet revenue and profit goals.
• Develop strong relationships with top customers to facilitate open communication.
• Assist team members in daily activities to meet deadlines.
• Learn product basics and applications to support team members.
• Process orders and quotes to ensure timeliness.
• Coordinate with engineering, program management, and warehouse teams on parts and quotes.
• Oversee monthly invoicing at the branch.
• Assist in developing strategies, plans, and budgets aligned with corporate goals.
• Review performance results, activity reports, and identify areas for improvement.
• Establish and implement departmental policies and procedures to maximize revenue and efficiency.
• Coordinate financial activities with the VP of Operations.
• Coach and develop staff to improve performance and achieve goals.
• Identify and plan development opportunities for team members.
• Work with warehouse management to ensure efficient movement of goods and safety.
• Collaborate with materials management on inventory strategies.
• Support sales and business development teams to achieve strategic goals.
• Coordinate with other branch managers to improve operations and share best practices.
• Evaluate staff performance through reviews.
• Make recommendations on wages, performance issues, hiring, and termination.
• Ensure staff training on procedures, processes, and safety standards.
• Plan and execute product training for team members.
• Perform other duties as assigned.

Education/Skills/Experience

Required:

• 3-5 years of customer service and engineering management experience.
• Bachelor’s degree in a related field or equivalent experience.
• Strong communication skills, both written and verbal.
• Analytical, numerical, and reasoning skills.
• Experience in customer interactions and relationship management.
• Leadership skills, including mentoring and guiding others.
• Proactive initiative and ability to work independently.
• Adaptability to change.
• Proficiency in Microsoft Office.

Preferred:

• Experience in industrial distribution.
• Inventory management experience.
• Product knowledge.