Customer Service Manager

Blackstone; Mount Pleasant (SC); On-site; USD 111,000 - 166,000; Full time

Benefits offered by this job

paid learning

health coverage

mentorship

flexible Mount Pleasant, SC setup

Job summary

Blackstone in Mount Pleasant, SC seeks a Customer Service Manager who can read a quarter in trouble and walk in with a plan. The role rewards what you’ve built—8 years in Call Center Operations—with $111,000 - $166,000 and a voice in Blackstone strategy.

Responsibilities include decoding buyer behavior in SC, maintaining CRM integrity for reliable forecasts, and managing sponsorships and lead programs across Mount Pleasant, SC. Salary is open at the stated range and perks support growth.

Qualifications

• Judgment to say no to good ideas at the wrong time.
• Humility to revise strong opinions when the data argues back.
• Proven aptitude for resilience, ideally near Mount Pleasant, SC.
• A history of leaving sales/marketing processes better than you found them.
• Clear thinking under pressure with deadlines.
• Adaptability and resilience when facing shifting requirements.
• Comfort owning the unglamorous middle of an internship project.

Responsibilities

• Decode why SC buyers say yes and double down on it.
• Keep the CRM honest so forecasts at Blackstone mean something.
• Manage event sponsorships and lead-capture programs across Mount Pleasant, SC.
• Identify and pursue new business opportunities throughout SC.
• Close the loop between ad spend and revenue, dollar for dollar.
• Sell the fast-paced roadmap, not just today's feature set.
• Carry the SC number and the relationships that make it real.

Skills

Resilience

Forecasting

Strategic thinking

Sales leadership

Adaptability

Mentorship

Tools

CRM Software

Analytics

Job description

The Customer Service Manager we want at Blackstone can read a quarter in trouble and walk in with a plan, not an apology. The manager role rewards what you've built — 8 years of Call Center Operations — with $111,000 - $166,000 and a voice in Blackstone strategy.

Key Responsibilities

• Decode why SC buyers say yes and double down on it
• Keep the CRM honest so forecasts at Blackstone mean something
• Manage event sponsorships and lead-capture programs across Mount Pleasant, SC
• Identify and pursue new business opportunities throughout SC
• Close the loop between ad spend and revenue, dollar for dollar
• Sell the fast-paced roadmap, not just today's feature set
• Carry the SC number and the relationships that make it real

What You'll Bring

• The judgment to say no to good ideas at the wrong time
• The humility to revise strong opinions when the data argues back
• Proven aptitude for Resilience, ideally near Mount Pleasant, SC
• A history of leaving sales marketing processes better than you found them
• Clear thinking under the kind of pressure Mount Pleasant, SC deadlines bring
• Adaptability and resilience when facing shifting requirements
• Comfort owning the unglamorous middle of an internship project

Blackstone is a results-oriented engineering shop in Mount Pleasant, SC where CRM Software and Collaboration are treated as the same discipline. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

Salary opens at $111,000 - $166,000 and the perks compound.

• paid learning
• health coverage
• mentorship
• a flexible Mount Pleasant, SC setup

Live in Mount Pleasant, SC as of this hour, with reviews ongoing.